Terms of Use
This is an English translation. The original is in Brazilian Portuguese and prevails in case of any difference.
1. ACCEPTANCE
By creating an account or using Korys Health ("Korys", "we"), you ("Professional") declare that you have read, understood and agree to these Terms of Use and to the Privacy Policy (koryshealth.com/legal/privacy). If you do not agree, do not use the app.
2. THE SERVICE
2.1. Korys is an iPhone clinical management app for health professionals, with scheduling, electronic health records, prescriptions, exam orders, documents, financial tracking of appointments and features that support clinical record-keeping.
2.2. Korys is a record-keeping and organization tool. It does not provide health services, does not make diagnoses and does not replace professional judgment.
2.3. Korys is offered exclusively through the app. There is no web version for professionals.
3. WHO MAY USE KORYS
3.1. Use is restricted to legally qualified health professionals, with an active registration with their professional council, aged 18 or over.
3.2. You declare that the personal and professional information you provide is true and agree to keep it up to date. We may ask for proof of your professional registration.
3.3. The account is personal and non-transferable.
4. PLANS
4.1. Access to Korys features may depend on the plan you subscribe to. Price, period, included features and billing method are disclosed before you subscribe.
4.2. Plans, trial periods and any changes are managed by the Korys team. Changes to the price or features of a plan will be announced in advance.
4.3. If billing is done through the App Store, Apple's subscription rules also apply, including for cancellation and refunds.
5. PROFESSIONAL'S RESPONSIBILITIES
5.1. You are solely responsible for clinical decisions, health record entries, prescriptions, exam and procedure orders and documents issued through Korys, in accordance with the rules of your professional council and applicable law.
5.2. Suggestions from the clinical assistant, catalogs (ICD-10, ANVISA medications, TUSS, vaccination schedule) and suggested texts are only support and must be checked by you before any entry. Nothing is saved without your confirmation.
5.3. You must have a legal basis to process your patients' data and inform them about the use of electronic health records, where applicable.
5.4. Sharing patients with other professionals is your decision and must be limited to professionals involved in the patient's care.
5.5. Documents generated by Korys do not carry a certified digital signature. It is up to you to check whether a document meets the recipient's requirements.
5.6. Home visits: addresses and contacts are displayed to make travel easier. Routes open in the maps app of your choice, under that app's terms.
6. TELEHEALTH
6.1. When scheduling a telehealth appointment, you may enter a link to a video platform of your choice or, if you connect your Google account, automatically create a Google Meet room.
6.2. The video call takes place on the chosen platform, under its terms and privacy policy. Korys does not record or access the content of calls.
6.3. You must follow your professional council's telehealth rules, including patient consent, identification of the parties and recording the appointment in the health record.
7. ACCOUNT AND SECURITY
7.1. Keep your password confidential, do not share access and use the app on a device protected by a passcode or biometrics.
7.2. For offline use, the app stores an encrypted copy of part of your data on the device. Keep the device protected and sign out before replacing or lending it.
7.3. Notify us immediately of any suspected unauthorized access.
7.4. We may suspend accounts in case of misuse, fraud, breach of these Terms or legal requirement.
8. PROHIBITED USES
It is prohibited to: (a) use Korys for unlawful purposes or contrary to professional ethics; (b) record data of people with whom you have no care relationship; (c) attempt to access other users' data or circumvent security mechanisms; (d) copy, modify or reverse engineer the app.
9. RETENTION OF HEALTH RECORDS
Clinical records are kept for the period required by professional rules (at least 20 years from the last entry, under Brazilian Law 13,787/2018 and the Federal Council of Medicine resolutions), including after the account is closed, preserving authorship and integrity.
10. EXPORT AND ACCOUNT CLOSURE
10.1. Keeping the health records is also the Professional's responsibility. At any time, you can export your records in My Account > Export records (one PDF file per patient). We recommend exporting before closing your account.
10.2. You can request to close your account at any time in My Account > Close account. For 30 (thirty) days you can change your mind by signing in again and tapping Reactivate; during this period your schedule and data remain unchanged.
10.3. After 30 days, the closure becomes final: access is blocked, future appointments are canceled and account data not required for legal retention is deleted. Clinical records follow section 9.
10.4. After the final closure, recovering the account or linking your patients to a new account with the same professional registration can only be done by support, after confirming your identity.
10.5. When a patient no longer has a professional with an active account, their records remain stored by Korys, with restricted access, only to meet the legal retention period and requests from the patient, their legal representative, professional councils or authorities, as provided by law. At the end of the legal period, identifying data is anonymized.
11. AVAILABILITY
We make reasonable efforts to keep the service available and secure, but we do not guarantee uninterrupted operation. Maintenance and third-party failures (internet, providers) may cause temporary unavailability. Notices of instability and scheduled maintenance are published at status.koryshealth.com and in the app.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Korys is not liable for clinical decisions, for information entered by the Professional, for misuse of the account resulting from carelessness with the password or device, for third-party services chosen by the Professional (such as video platforms and maps apps), or for indirect damages arising from the use of the app.
13. INTELLECTUAL PROPERTY
The app, its brand and its components belong to Korys. The data you record remains yours and your patients', as provided by law.
14. CHANGES
We may update these Terms. Relevant changes will be announced in the app, and continued use requires new acceptance.
15. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Brazil. The courts of the Professional's place of residence shall have jurisdiction over any disputes.
16. CONTACT
Help center: koryshealth.com/help (also in My Account > Help and feedback).